Viking Luck
Play Now

Tools for Responsible Play at Viking Luck

We are committed to providing a secure and responsible gaming environment for all our players in New Zealand. To support this commitment, we offer a range of tools designed to help you manage your gameplay. These tools are accessible through your account settings and can be adjusted at any time.

Setting Limits

You can establish limits to control your spending and gaming time. These include deposit limits, which restrict the amount you can deposit over a specified period, and wager limits, which cap the total amount you can wager. We also offer loss limits to prevent exceeding a predetermined net loss.

Reality Checks and Time-Outs

To help you stay aware of your gaming habits, we provide a 'Reality Check' feature. This tool displays your session duration and net win/loss at chosen intervals, ensuring you have visibility into your activity. If you wish to take a break, you can opt for a 'Time-Out'. This allows you to temporarily suspend your account for a period ranging from 24 hours to six weeks. During a Time-Out, you will be unable to log in or play.

Self-Exclusion

For players who wish to take a longer break from gambling, we offer a self-exclusion option. You can request to exclude yourself from our services for a minimum of six months, up to five years. To activate this, please contact our support team directly via email at support@vikingluck.com.

Activating and Adjusting Your Tools

All responsible gaming tools can be managed through the 'Responsible Gaming' or 'Limits' section within your account profile. Simply navigate to this area to set new limits, adjust existing ones, or activate reality checks and time-outs. Please note that any newly set limits or restrictions will typically take effect immediately, while decreases or cancellations of limits may be subject to a 24-hour waiting period to ensure careful consideration.

  • **Deposit Limits:** Set daily, weekly, or monthly deposit caps.
  • **Wager Limits:** Define a maximum amount to wager within a specific timeframe.
  • **Loss Limits:** Establish a threshold for net losses over a chosen period.
  • **Reality Check:** Configure pop-up notifications at set intervals (e.g., every 30 or 60 minutes).
  • **Time-Out:** Select a break duration from 24 hours up to six weeks.
  • **Self-Exclusion:** Request a longer break from six months to five years by contacting support.

Our support team is available 24/7 via live chat and email should you require assistance in setting up or understanding these responsible gambling features.

Understanding Your Play: Responsible Gaming at Viking Luck

We are committed to providing a secure and enjoyable environment for all our players. Part of this commitment involves offering clear information about responsible gaming. While a regulated gaming experience is designed to be entertaining, it is important to be aware of behaviours that may indicate a developing issue. We encourage all our players to approach their gaming with awareness and to establish healthy boundaries.

Recognising Potential Signs of Problematic Play

It is helpful to be mindful of certain patterns in your gaming behaviour. These are not exhaustive, but they can serve as indicators for self-reflection. If any of these resonate with you, it may be a good time to take a pause and assess your approach to gaming.

  • Spending more time or money on gaming than originally intended.
  • Continuing to play despite negative consequences in other areas of your life.
  • Neglecting responsibilities such as work, school, or family due to gaming.
  • Experiencing irritability or restlessness when unable to play.
  • Chasing losses by trying to win back money that has been lost.
  • Using gaming as an escape from problems or to relieve negative feelings.
  • Lying to others about the extent of your gaming activities.
  • Experiencing financial difficulties as a direct result of your gaming.

Setting Boundaries for Healthy Play

Establishing clear boundaries is a proactive step towards maintaining control over your gaming habits. These boundaries can help ensure that gaming remains a form of entertainment, rather than a source of concern.

  1. Set a strict budget for your gaming sessions and adhere to it.
  2. Allocate a specific amount of time for playing and stick to that schedule.
  3. Avoid playing when you are feeling stressed, upset, or under the influence of alcohol or other substances.
  4. Take regular breaks during your gaming sessions.
  5. Never consider gaming as a way to solve financial problems.

We offer tools to help you manage your play. You can set deposit limits through your account settings or by contacting our support team. If you feel you need to take a break, you can request self-exclusion by emailing support@vikingluck.com. We also provide links to external support organisations for those who may need additional assistance.

Explore our Responsible Gaming tools and resources →

Support and Responsible Gaming Resources at Viking Luck

We understand that responsible play is fundamental to an enjoyable experience. Viking Luck provides multiple channels of support, both internally and through external resources, to ensure our players have access to the assistance they may need.

Our Internal Support Approach

  • **24/7 Live Chat:** Available directly on our site, our live chat team is ready to assist with your queries, from account management to bonus inquiries.
  • **Email Support:** For detailed questions, you can reach our support team at support@vikingluck.com. We aim to respond to all email enquiries promptly.
  • **Help Centre:** Our comprehensive Help Centre provides answers to frequently asked questions on a wide range of topics, including account verification, payments, and responsible gaming.

Responsible Gaming Tools and External Assistance

We are committed to promoting a safe gaming environment. Players have access to tools that help manage their play. Should you or someone you know require additional support, we provide links to professional organisations.

  • **Deposit Limits:** You can set limits on your deposits to help manage your spending.
  • **Self-Exclusion:** If you wish to take a break from gambling, you can request self-exclusion by contacting our support team via email. This is a direct measure to prevent access to your account.
  • **External Helplines & Resources:** We provide direct links to organisations offering counselling and support for problem gambling. These include:
  • Problem Gambling Foundation of New Zealand (0800 664 262),Gambling Helpline New Zealand,GamCare,Gamblers Anonymous,Gambling Therapy,BeGambleAware

Guidance for Friends and Family

If you are concerned about a friend or family member's gambling habits, understanding the situation is the first step. Resources are available to help you approach the topic and find appropriate support. Information on how to recognise signs of problem gambling and how to offer support can be found through the external organisations listed above. Our support team can also offer guidance on responsible gambling resources.